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How do I place my order?

How long will my order take?

  • As long as we have everything you would like in stock, typically 10 to 14 days from approval of your logo as an embroidery or print format.

Is there a minimum order quantity?

  • There is no minimum order. We do offer better prices for bulk orders and origination costs can be prohibitive on very small orders.

How much is shipping?

  • If you are local you are very welcome to collect from our Brentwood warehouse. Otherwise, shipping costs £13.50 for all orders below £150.00. If your order value is £150.00 or more, shipping is free.

What is an embroidery?

  • This is where we sew your logo onto a garment using an industrial embroidery machine. The average logo uses between 5 and 6 colours and we can go up to 15 for more complex requirements.

What is silk screen printing?

  • This is the traditional name for printing ink on to a garment. The ink is forced through tiny holes in a mesh to create a multi coloured design on a garment. Each colour used in the logo requires a different screen and sometimes a base layer is required.

What are heat pressed transfers?

  • We produce your design on special papers and then use a hot press, like an oversized iron, to melt the inks in the design onto your garment. Each colour is a different layer.

What is digital printing?

  • We digitally prepare your design and use a printer that utilises 14 different coloured ink heads. The printer dyes the fabric under pressure in tiny dots to create a photo-realistic design.

What application is best for my order?

  • When we receive your artwork and we understand the type and number of garments you want, we will advise the best method.

Where do I send my artwork?

What format should I send my artwork in?

  • We accept all vector files and the most popular are PDF, Jpeg, TIF and EPS files.

Can you design my artwork and logo?

  • Yes, we can. There is a charge of £50 per hour and most logos are redrawn within less than an hour.

How do I approve the final artwork?

  • We can provide CAD style visuals of your artwork on your garment and where we are embroidering your logo, we can send a photo of the embroidered logo for final approval.

Do you provide samples?

  • We can provide samples, and these are charged at the usual price.

What is your returns policy?

  • We are unable to accept returns of branded items unless found to be faulty and you must inform us of your intention to return the unused goods within 30 days from the day after you have received them. Items found to be faulty will be replaced at Branded Workwear’s cost. Please call 01277 714888 or email us at 

How can I pay?

  • Payment can be made by BACS, cash or credit card. Payment will be made at the time of collection or before the goods are dispatched.

Can I get credit?

  • You will be asked to pay ahead of shipping or collection for your first order. Subsequent orders can be placed with 14 days credit terms, subject to a credit check.

Who is Bob?

  • Bob is our model and highly valued member of the team.

Can't find your answer above?
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